Order Management
Is there any minimum order value?
The minimum order value depends on each store. You can view it on the store's homepage and again during checkout.
What happens if item(s) I ordered are out of stock?
While we strive to fulfill all items in your order, some may be unavailable due to factors beyond our control. In such cases, we offer a Replacement process: Replacement Options: You’ll receive a notification via app, SMS, and an IVR call within 5 ...
Can I re-order the same items that I had purchased previously from a store?
Yes, you can easily re-order items that you’ve purchased before from a store. Here’s how: Go to the ‘Orders’ tab in the NowNow app. For each order in your history, you’ll see a ‘Reorder’ button at the bottom right. Click on the button, and you’ll be ...
Is it possible to view the item(s) while a store is closed?
Yes, you can still add items to your cart even when the store is closed. Once the store opens, you can proceed to checkout and place the order. We try our best to ensure that the updated price and availability of products are reflected when you ...
When and how can I cancel an order?
You can cancel your order before it is processed by the store. To cancel, go to the ‘Orders’ section in the NowNow app and select Cancel Order. For prepaid orders, we only charge you for the items that are shipped and delivered. Since payment is ...
How do I check unavailable items in my order?
You can track the status of all items in your order through the ‘Orders’ tab on the NowNow app. If any item(s) are cancelled by the merchant, we will notify you via app notification and email. If there’s a replacement, you will also be notified ...
How do I check the current status of my order?
Once your order is placed, you will receive notifications as it progresses ? To check the status, simply go to the ‘Orders’ tab in the NowNow app ?. You’ll be able to see the status of each item in your order.
Is it possible to order an item which is out of stock?
No, you can only order products that are in stock. We try our best to ensure that only available products are listed on the NowNow app to give you an accurate shopping experience.
How do I add or remove products after placing my order?
Once your order is placed, we cannot add or remove items from the existing order. However, in the rare case that an item is out of stock and the merchant suggests a replacement, you can choose to accept or reject the replacement. You may also have ...