How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?
You can track the status of all items in your order through the ‘Orders’ tab on the nownow app. Yes, we send out an app notification and also an email in case there is any item(s) canceled by the merchant. For any replacement of items, you will be notified through the app and also by our customer service team
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Can I re-order the same items that I had purchased previously from a store?
Yes, you can easily re-order the items that you had previously purchased from a store. Just go to the "Orders" tab and you would be able to see a "Reorder" button on the bottom right for each order in your history. Click on the button and it will ...
What happens if item(s) that I ordered is not available/out of stock?
Our aim is to ensure that all the item(s) from your order are fulfilled by our merchants however, due to certain uncontrollable factors; there is a possibility that some item(s) from your order might get cancelled. To handle such scenarios, we have ...
How do I check the current status of my order?
Once you’ve placed an order, you’ll be notified as your order progresses. To check the status, you can click on the 'Orders' tab on the nownow app. You’ll be able to see the status of each item within your order.
When and how can I cancel an order?
Once order is placed it can be cancelled before it's processed by the store, the cancellation action can b done through NowNow app under ‘Orders’ section. For prepaid orders, our payment process allows us to charge you the amount at the time ...
Is it possible to order an item which is out of stock?
No, you can only order the products that are in stock. We try to ensure that only those products are listed on the nownow app which are available with the merchant