Payment
What is Small Order Fee?
The small order fee enables the customers to place an order below a store's minimum order value and with respect to same, the customer has to pay a small order fee as shared below 1. AED 4.5 for all stores except below 2. AED 5.5 for all Spinneys, ...
What is Service Fee?
The service fee is 3.5% of your final order value with a minimum of AED 2 and capped at AED 5 and helps support the platform to improve the overall experience while covering operating costs, including adding new features, packaging costs and customer ...
What if one or more item(s) are cancelled from the order by the merchant, would I still be charged with the delivery fees?
Yes, as the delivery fee is charged basis how far you are from the store.
Would I be charged with 1 AED fee every time I place an order?
The pre-authorization fee of 1 AED would be charged only once when you save your payment method and post that all the subsequent orders would only be charged for the items that are shipped and delivered (after any cancellations or replacement ...
Why am I being charged with 1 AED pre-authorization fee? How would it be refunded?
For us to save the payment method on your profile and to provide you with a seamless experience for all future orders, we pre-authorize your added payment method (ApplePay or Credit/Debit card) only once for an amount of 1 AED, which will be reversed ...
What is delivery fee?
The delivery fee is variable, based on your location, and how far you are from the store.
How can I add or delete my card info from the nownow account?
Adding a new payment card: You are required to save a payment method (ApplePay or Credit/Debit card) on your account (saved securely by the payment provider) under the payment methods section in My Account. You can save multiple cards to place an ...
What should I do if my payment is on hold?
For security purposes, we need a scanned copy of any government-issued ID to be sent to payments@noonnownow.com e.g. UAE Emirates ID
If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to deliver all the item(s) from your order and some item(s) are cancelled by the merchant, there is no need to worry as you would be charged only for the items that were shipped. We don’t charge you when an order is placed. We ...
Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
The shipping/delivery fee and the merchant invoices are inclusive of VAT (as per the UAE regulations).
What are the modes of payment?
You can pay for your order on the nownow app using the following modes of payment: Credit and Debit cards (VISA / Mastercard). We also support ApplePay.