Payment & Billing
What is Packaging Cost? Why I'm I receiving order(s) in merchant packaging and not NowNow bags?
All orders on NowNow are delivered in the store’s own packaging ?️ Any packaging cost added by the store is clearly listed in your post-checkout invoice and included in the total amount you pay. At the moment, we don’t repackage items into ...
What is Small Order Fee?
The Small Order Fee allows you to place an order below a store’s minimum order value by paying a small additional fee ? Here’s how it works: AED/SAR 4.5 for most stores AED/SAR 5.5 for Spinneys, Viva, and Union Coop ? Important Notes: This fee ...
What is Service Fee?
A service fee of 3.5% is applied to your final order value, with: A minimum charge of AED/SAR 2.5 A maximum cap of AED/SAR 5 This fee helps support platform operations — including customer service, packaging, app improvements, and more — so we can ...
What if one or more item(s) are cancelled from the order by the merchant, would I still be charged with the delivery fees?
Yes — the delivery fee is based on the distance between you and the store, not the number of items in your order. So even if a few items are cancelled by the store, the delivery fee will still apply.
Will I be charged a 1 AED fee every time I place an order?
No — the 1 AED/SAR pre-authorization fee is charged only once when you save a new payment method ? After that, your future orders will be charged only for the items that are shipped and delivered, with any cancellations or replacements adjusted ...
Why am I being charged with 1 AED pre-authorization fee? How would it be refunded?
To help save your payment method (Apple Pay or Credit/Debit card) for faster checkouts in future orders, we do a one-time pre-authorization charge of 1 AED/SAR ? This is not an actual charge — it’s a temporary hold that gets immediately reversed ...
What is delivery fee?
The delivery fee is dynamic — it depends on your location and the distance between you and the store ?? You'll always see the exact delivery fee on the checkout screen before placing your order, so there are no surprises. We aim to keep delivery ...
How can I add or delete my card information on the NowNow account?
Managing your payment methods on NowNow is simple. Here’s how: ? To add a new card: Go to My Account > Payment Methods in the NowNow app Add your Credit/Debit card or Apple Pay We’ll pre-authorize AED/SAR 1 (just once) to verify the card — this ...
What should I do if my payment is on hold?
If your payment is on hold for verification, don’t worry — we just need to confirm your identity for security reasons ? Please send a clear scanned copy of any government-issued ID to: ? payments@noonnownow.com Accepted documents include: UAE ...
If I pay by credit card, how will I get refunded for items not delivered?
No worries — if some items from your order are cancelled by the store, you’ll be charged only for the items that were actually delivered ?? Here’s how it works: We don’t charge you at the time of placing the order The payment is authorized and ...
Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
There are no hidden charges — but in addition to the product price, you may see: Delivery/shipping fee Packaging cost (if applied by the store) VAT, which is already included in both delivery and merchant invoices, as per UAE regulations ✅ A full ...
What are the modes of payment?
You can place an order on NowNow through two platforms — the NowNow standalone app and the NowNow section within the Noon app. Each supports slightly different payment methods ? ? On the NowNow standalone app, you can pay using: Credit & Debit ...