Why am I being charged with 1 AED pre-authorization fee? How would it be refunded?

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• Would I be charged with 1 AED fee every time I place an order?

  The pre-authorization fee of 1 AED would be charged only once when you save your payment method and post that all the subsequent orders would only be charged for the items that are shipped and delivered (after any cancellations or replacement ...

• What is Service Fee?

  The service fee is 3.5% of your final order value with a minimum of AED 2.5 and capped at AED 5 and helps support the platform to improve the overall experience while covering operating costs, including adding new features, packaging costs and ...

• What is Small Order Fee?

  The small order fee enables the customers to place an order below a store's minimum order value and with respect to same, the customer has to pay a small order fee as shared below 1. AED 4.5 for all stores except below 2. AED 5.5 for all Spinneys, ...

• What if one or more item(s) are cancelled from the order by the merchant, would I still be charged with the delivery fees?

  Yes, as the delivery fee is charged basis how far you are from the store.

• What is delivery fee?

  The delivery fee is variable, based on your location, and how far you are from the store.