Why am I being charged with 1 AED pre-authorization fee? How would it be refunded?
To help save your payment method (Apple Pay or Credit/Debit card) for faster checkouts in future orders, we do a one-time pre-authorization charge of 1 AED/SAR 💳
This is not an actual charge — it’s a temporary hold that gets immediately reversed from our end.
The amount will reflect back in your card or bank account within 3 to 7 working days, depending on your bank’s processing time.
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Will I be charged a 1 AED fee every time I place an order?
No — the 1 AED/SAR pre-authorization fee is charged only once when you save a new payment method ? After that, your future orders will be charged only for the items that are shipped and delivered, with any cancellations or replacements adjusted ...
What is Service Fee?
A service fee of 3.5% is applied to your final order value, with: A minimum charge of AED/SAR 2.5 A maximum cap of AED/SAR 5 This fee helps support platform operations — including customer service, packaging, app improvements, and more — so we can ...
What is Small Order Fee?
The Small Order Fee allows you to place an order below a store’s minimum order value by paying a small additional fee ? Here’s how it works: AED/SAR 4.5 for most stores AED/SAR 5.5 for Spinneys, Viva, and Union Coop ? Important Notes: This fee ...
What is delivery fee?
The delivery fee is dynamic — it depends on your location and the distance between you and the store ?? You'll always see the exact delivery fee on the checkout screen before placing your order, so there are no surprises. We aim to keep delivery ...
If I pay by credit card, how will I get refunded for items not delivered?
No worries — if some items from your order are cancelled by the store, you’ll be charged only for the items that were actually delivered ?? Here’s how it works: We don’t charge you at the time of placing the order The payment is authorized and ...