What should I do if my payment is on hold?

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• What are the modes of payment?

  You can pay for your order on the nownow app using the following modes of payment: Credit and Debit cards (VISA / Mastercard). We also support ApplePay.

• How can I add or delete my card info from the nownow account?

  Adding a new payment card: You are required to save a payment method (ApplePay or Credit/Debit card) on your account (saved securely by the payment provider) under the payment methods section in My Account. You can save multiple cards to place an ...

• Would I be charged with 1 AED fee every time I place an order?

  The pre-authorization fee of 1 AED would be charged only once when you save your payment method and post that all the subsequent orders would only be charged for the items that are shipped and delivered (after any cancellations or replacement ...

• Why am I being charged with 1 AED pre-authorization fee? How would it be refunded?

  For us to save the payment method on your profile and to provide you with a seamless experience for all future orders, we pre-authorize your added payment method (ApplePay or Credit/Debit card) only once for an amount of 1 AED, which will be reversed ...

• If I pay by credit card how do I get the amount back for items not delivered?

  If we are not able to deliver all the item(s) from your order and some item(s) are cancelled by the merchant, there is no need to worry as you would be charged only for the items that were shipped.   We don’t charge you when an order is placed. We ...