What should I do if my payment is on hold?

What should I do if my payment is on hold?

If your payment is on hold for verification, don’t worry β€” we just need to confirm your identity for security reasons πŸ”

Please send a clear scanned copy of any government-issued ID to:
πŸ“§ payments@noonnownow.com

Accepted documents include:

  • UAE Emirates ID

  • Passport

  • Saudi Iqama

Once verified, the payment will be processed and your order will move forward.

    • Related Articles

    • What are the modes of payment?

      You can place an order on NowNow through two platforms — the NowNow standalone app and the NowNow section within the Noon app. Each supports slightly different payment methods ? ? On the NowNow standalone app, you can pay using: Credit & Debit ...

    • Why am I being charged with 1 AED pre-authorization fee? How would it be refunded?

      To help save your payment method (Apple Pay or Credit/Debit card) for faster checkouts in future orders, we do a one-time pre-authorization charge of 1 AED/SAR ? This is not an actual charge — it’s a temporary hold that gets immediately reversed ...

    • How can I add or delete my card information on the NowNow account?

      Managing your payment methods on NowNow is simple. Here’s how: ? To add a new card: Go to My Account > Payment Methods in the NowNow app Add your Credit/Debit card or Apple Pay We’ll pre-authorize AED/SAR 1 (just once) to verify the card — this ...

    • Will I be charged a 1 AED fee every time I place an order?

      No — the 1 AED/SAR pre-authorization fee is charged only once when you save a new payment method ? After that, your future orders will be charged only for the items that are shipped and delivered, with any cancellations or replacements adjusted ...

    • If I pay by credit card, how will I get refunded for items not delivered?

      No worries — if some items from your order are cancelled by the store, you’ll be charged only for the items that were actually delivered ?? Here’s how it works: We don’t charge you at the time of placing the order The payment is authorized and ...