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What is Service Fee?
A service fee of 3.5% is applied to your final order value, with: A minimum charge of AED/SAR 2.5 A maximum cap of AED/SAR 5 This fee helps support platform operations — including customer service, packaging, app improvements, and more — so we can ...
What is delivery fee?
The delivery fee is dynamic — it depends on your location and the distance between you and the store ?? You'll always see the exact delivery fee on the checkout screen before placing your order, so there are no surprises. We aim to keep delivery ...
Will I be charged a 1 AED fee every time I place an order?
No — the 1 AED/SAR pre-authorization fee is charged only once when you save a new payment method ? After that, your future orders will be charged only for the items that are shipped and delivered, with any cancellations or replacements adjusted ...
What if one or more item(s) are cancelled from the order by the merchant, would I still be charged with the delivery fees?
Yes — the delivery fee is based on the distance between you and the store, not the number of items in your order. So even if a few items are cancelled by the store, the delivery fee will still apply.
Why am I being charged with 1 AED pre-authorization fee? How would it be refunded?
To help save your payment method (Apple Pay or Credit/Debit card) for faster checkouts in future orders, we do a one-time pre-authorization charge of 1 AED/SAR ? This is not an actual charge — it’s a temporary hold that gets immediately reversed ...