What is Packaging Cost? Why I'm I receiving order(s) in merchant packaging and not NowNow bags?

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• What is Small Order Fee?

  The small order fee enables the customers to place an order below a store's minimum order value and with respect to same, the customer has to pay a small order fee as shared below 1. AED 4.5 for all stores except below 2. AED 5.5 for all Spinneys, ...

• What if one or more item(s) are cancelled from the order by the merchant, would I still be charged with the delivery fees?

  Yes, as the delivery fee is charged basis how far you are from the store.

• How can I add or delete my card info from the nownow account?

  Adding a new payment card: You are required to save a payment method (ApplePay or Credit/Debit card) on your account (saved securely by the payment provider) under the payment methods section in My Account. You can save multiple cards to place an ...

• If I pay by credit card how do I get the amount back for items not delivered?

  If we are not able to deliver all the item(s) from your order and some item(s) are cancelled by the merchant, there is no need to worry as you would be charged only for the items that were shipped.   We don’t charge you when an order is placed. We ...

• Would I be charged with 1 AED fee every time I place an order?

  The pre-authorization fee of 1 AED would be charged only once when you save your payment method and post that all the subsequent orders would only be charged for the items that are shipped and delivered (after any cancellations or replacement ...