What is Packaging Cost? Why I'm I receiving order(s) in merchant packaging and not NowNow bags?
All orders on NowNow are delivered in the store’s own packaging 🛍️
Any packaging cost added by the store is clearly listed in your post-checkout invoice and included in the total amount you pay.
At the moment, we don’t repackage items into NowNow-branded bags — orders are delivered just as they’re packed by the store.
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What is Small Order Fee?
The Small Order Fee allows you to place an order below a store’s minimum order value by paying a small additional fee ? Here’s how it works: AED/SAR 4.5 for most stores AED/SAR 5.5 for Spinneys, Viva, and Union Coop ? Important Notes: This fee ...
What if one or more item(s) are cancelled from the order by the merchant, would I still be charged with the delivery fees?
Yes — the delivery fee is based on the distance between you and the store, not the number of items in your order. So even if a few items are cancelled by the store, the delivery fee will still apply.
How can I add or delete my card information on the NowNow account?
Managing your payment methods on NowNow is simple. Here’s how: ? To add a new card: Go to My Account > Payment Methods in the NowNow app Add your Credit/Debit card or Apple Pay We’ll pre-authorize AED/SAR 1 (just once) to verify the card — this ...
Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
There are no hidden charges — but in addition to the product price, you may see: Delivery/shipping fee Packaging cost (if applied by the store) VAT, which is already included in both delivery and merchant invoices, as per UAE regulations ✅ A full ...
If I pay by credit card, how will I get refunded for items not delivered?
No worries — if some items from your order are cancelled by the store, you’ll be charged only for the items that were actually delivered ?? Here’s how it works: We don’t charge you at the time of placing the order The payment is authorized and ...