What is delivery fee?

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• What if one or more item(s) are cancelled from the order by the merchant, would I still be charged with the delivery fees?

  Yes — the delivery fee is based on the distance between you and the store, not the number of items in your order. So even if a few items are cancelled by the store, the delivery fee will still apply.

• What is Service Fee?

  A service fee of 3.5% is applied to your final order value, with: A minimum charge of AED/SAR 2.5 A maximum cap of AED/SAR 5 This fee helps support platform operations — including customer service, packaging, app improvements, and more — so we can ...

• What is Small Order Fee?

  The Small Order Fee allows you to place an order below a store’s minimum order value by paying a small additional fee ? Here’s how it works: AED/SAR 4.5 for most stores AED/SAR 5.5 for Spinneys, Viva, and Union Coop ? Important Notes: This fee ...

• Will I be charged a 1 AED fee every time I place an order?

  No — the 1 AED/SAR pre-authorization fee is charged only once when you save a new payment method ? After that, your future orders will be charged only for the items that are shipped and delivered, with any cancellations or replacements adjusted ...

• Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

  There are no hidden charges — but in addition to the product price, you may see: Delivery/shipping fee Packaging cost (if applied by the store) VAT, which is already included in both delivery and merchant invoices, as per UAE regulations ✅ A full ...