What if one or more item(s) are cancelled from the order by the merchant, would I still be charged with the delivery fees?

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• Would I be charged with 1 AED fee every time I place an order?

  The pre-authorization fee of 1 AED would be charged only once when you save your payment method and post that all the subsequent orders would only be charged for the items that are shipped and delivered (after any cancellations or replacement ...

• If I pay by credit card how do I get the amount back for items not delivered?

  If we are not able to deliver all the item(s) from your order and some item(s) are cancelled by the merchant, there is no need to worry as you would be charged only for the items that were shipped.   We don’t charge you when an order is placed. We ...

• What is delivery fee?

  The delivery fee is variable, based on your location, and how far you are from the store.

• Why am I being charged with 1 AED pre-authorization fee? How would it be refunded?

  For us to save the payment method on your profile and to provide you with a seamless experience for all future orders, we pre-authorize your added payment method (ApplePay or Credit/Debit card) only once for an amount of 1 AED, which will be reversed ...

• Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

  The shipping/delivery fee and the merchant invoices are inclusive of VAT (as per the UAE regulations).