What if one or more item(s) are cancelled from the order by the merchant, would I still be charged with the delivery fees?
Yes — the delivery fee is based on the distance between you and the store, not the number of items in your order.
So even if a few items are cancelled by the store, the delivery fee will still apply.
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What is Packaging Cost? Why I'm I receiving order(s) in merchant packaging and not NowNow bags?
All orders on NowNow are delivered in the store’s own packaging ?️ Any packaging cost added by the store is clearly listed in your post-checkout invoice and included in the total amount you pay. At the moment, we don’t repackage items into ...
What is delivery fee?
The delivery fee is dynamic — it depends on your location and the distance between you and the store ?? You'll always see the exact delivery fee on the checkout screen before placing your order, so there are no surprises. We aim to keep delivery ...
What is Small Order Fee?
The Small Order Fee allows you to place an order below a store’s minimum order value by paying a small additional fee and this will be visible on the checkout page on the App. ? Important Notes: You’ll see the fee clearly displayed at checkout if ...
Will I be charged a 1 AED fee every time I place an order?
No — the 1 AED/SAR pre-authorization fee is charged only once when you save a new payment method ? After that, your future orders will be charged only for the items that are shipped and delivered, with any cancellations or replacements adjusted ...
If I pay by credit card, how will I get refunded for items not delivered?
No worries — if some items from your order are cancelled by the store, you’ll be charged only for the items that were actually delivered ?? Here’s how it works: We don’t charge you at the time of placing the order The payment is authorized and ...