What do I do if an item is defective (broken, leaking, or expired)?

What do I do if an item is defective (broken, leaking, or expired)?

If you receive an item that’s broken, leaking, expired, or not in the expected condition, please contact our customer support team right away.

We recommend reaching out via in-app chat for the fastest resolution 💬⚡

To contact us via chat:

  1. Open the NowNow app

  2. Go to the ‘Orders’ tab

  3. Select the order with the issue

  4. Tap on ‘Chat Support’

    → Share the issue with our team — our team’s here to help you out fast

You can also email us at 📧 care@noonnownow.com, but chat is typically quicker.