Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
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What is Packaging Cost? Why I'm I receiving order(s) in merchant packaging and not NowNow bags?
All orders on NowNow are delivered in the store’s own packaging ?️ Any packaging cost added by the store is clearly listed in your post-checkout invoice and included in the total amount you pay. At the moment, we don’t repackage items into ...
What is Small Order Fee?
The Small Order Fee allows you to place an order below a store’s minimum order value by paying a small additional fee and this will be visible on the checkout page on the App. ? Important Notes: You’ll see the fee clearly displayed at checkout if ...
What is delivery fee?
The delivery fee is dynamic — it depends on your location and the distance between you and the store ?? You'll always see the exact delivery fee on the checkout screen before placing your order, so there are no surprises. We aim to keep delivery ...
If I pay by credit card, how will I get refunded for items not delivered?
No worries — if some items from your order are cancelled by the store, you’ll be charged only for the items that were actually delivered ?? Here’s how it works: We don’t charge you at the time of placing the order The payment is authorized and ...
What is handling fee?
A handling fee is applicable as the order requires additional manpower effort and care for delivery.
There are no hidden charges — but in addition to the product price, you may see:
Delivery/shipping fee
Packaging cost (if applied by the store)
VAT, which is already included in both delivery and merchant invoices, as per UAE regulations ✅
A full breakdown — including VAT, packaging, and delivery — will be clearly shown in your invoice at checkout and after order completion.