Knowledge Base
Shipping & Delivery
Ever wondered how the nownow products reach you or what delivery options are available, everything is answered here.Payment
Interested in the payment methods (credit/debit/ApplePay) available on nownow and card security, then this is for you.Customer Related
As a customer of nownow, we think you should read these articles; they will make you a smarter shopper.Promotions
Watch out this space for some additional discounts! We would advise you to read the terms and conditions carefully.Refer & Earn
Refer a friend and get rewardedSubscriptions
The Subscription offers free deliveries to its members. Save more with every order placed!Return & Refund
Want to know about cancellations, returns, and refunds or what to do if the item is not as per the expectation, have a quick look here.General
Everything you want to know about NowNow, your account, addresses, being a seller with us, and more...Services
Checkout what more do we offer! Some cool services are on the way...
Recent Articles
What is Packaging Cost? Why I'm I receiving order(s) in merchant packaging and not NowNow bags?
- All the orders that you place would be delivered in the respective merchant/store's bags and the corresponding bag(s) cost would be added to your order totalWhat is Small Order Fee?
The small order fee enables the customers to place an order below a store's minimum order value and with respect to same, the customer has to pay a small order fee as shared below 1. AED 4.5 for all stores except below 2. AED 5.5 for all Spinneys, ...Which type of gas cylinder is available (new/refill)?
Gasista only delivers and refills the Red cylinder. The merchant's suppliers are authorized distributors for Emirates Gas.Do you provide maintenance service?
Gasista provides only new cylinder and do refills, currently gas maintenance service is not available.Do you provide cooker maintenance and cleaning services?
At the moment we don't provide cleaning and maintenance services.
Popular Articles
When will I receive my order?
Once you have placed an order, you will be taken to the order confirmation screen where you can see the expected time of delivery.What do I do if an item is defective (broken, leaking, expired)?
In case you are not satisfied with an item(s) received; please contact our customer support team through chat/email.Can I cancel the subscription?
Incase if you wish to discontinue/cancel the subscription please raise a request through our chat on the App or email us (care@noonnownow.com) for cancelling/disabling auto renewal. When you select this option, your subscription won’t renew but you ...How will I get my money back in case of a cancellation or return?
Cancellation:- Our aim is to ensure that all the item(s) from your order are fulfilled by our merchants, however, due to certain uncontrollable factors; there is a possibility that some item(s) from your order might get cancelled. Our payment process ...What is the warranty policy for electronic items?
1. All electronic products would have one year warranty by default. We would request you to please keep the original box of the item and store bill/receipt of the purchased product. 2. In case, you want to return/exchange a product, please reach out ...