Knowledge Base
Need help?
Find answers to common questions, get support for your orders, and learn how to reach our customer service team.
Order Delivery
Everything you need to know about how your order gets to you — delivery timelines, address changes, who delivers, and what to do if something goes wrong.
Payment & Billing
Learn about accepted payment methods, service fees, VAT, invoices, and how charges are handled for your orders.
noon One
Everything you need to know about the noon One subscription — benefits, billing, how to manage or cancel, and more.
Returns & Refunds
Get help with cancellations, returns, damaged items, and how refunds are processed.
User Account & Orders
Everything you need to manage your account, track your orders, and handle order-related queries in one place.