Knowledge Base
Need help?
Find answers to common questions, get support for your orders, and learn how to reach our customer service team.
Order Delivery
Everything you need to know about how your order gets to you — delivery timelines, address changes, who delivers, and what to do if something goes wrong.
Payment & Billing
Learn about accepted payment methods, service fees, VAT, invoices, and how charges are handled for your orders.
noon One
Everything you need to know about the noon One subscription — benefits, billing, how to manage or cancel, and more.
Returns & Refunds
Get help with cancellations, returns, damaged items, and how refunds are processed.
User Account & Orders
Everything you need to manage your account, track your orders, and handle order-related queries in one place.
Popular Articles
What do I do if an item is defective (broken, leaking, or expired)?
If you receive an item that’s broken, leaking, expired, or not in the expected condition, please contact our customer support team right away. We recommend reaching out via in-app chat for the fastest resolution ?⚡ To contact us via chat: Open the ...
When will I receive my order?
Once you place your order, you’ll be taken to the order confirmation screen, where the expected delivery time is clearly shown ⏱️? You can also track your order live in the app for real-time updates.
How will I get my money back in case of a cancellation or return?
? Cancellation: We aim to fulfill every item in your order, but sometimes cancellations may occur due to reasons beyond our control. We don’t charge you at the time of placing the order The amount is authorized and captured only when the order is ...
What is the warranty policy for electronic items?
The warranty policy for electronic items may vary depending on the product and the store you ordered from. ? Here’s what you should keep in mind: Hold on to the original box and purchase receipt (store bill) — these may be required for warranty ...
What are the time slots to schedule a delivery?
NowNow is an on-demand delivery service, so there are no fixed time slots to choose from. Once your order is accepted, it will be delivered within the promised delivery time shown on the app at checkout ?? You can track your order live in the app ...