Our aim is to ensure that all the item(s) from your order are fulfilled by our merchants however, due to certain uncontrollable factors; there is a possibility that some item(s) from your order might get cancelled. To handle such scenarios, we have introduced a “Replacement” process that would allow you to choose a suitable replacement from the options suggested by the merchant and avoid any unpleasant experience.
The merchants would try to share replacements for all the possible items, however, if there is no suitable option available, the merchant might cancel the item directly and proceed with processing the remaining items from the order. We send out an app notification and an email as well to keep you informed.
As a part of the Replacement process, you would receive a notification on the App and sms after 5 minutes to review the suggested options and we allocate 10 minutes for you to make your decision by either selecting or rejecting those options. Post your action, the merchant would receive and process the updated order with the new items. Please note that the overall order value might either decrease or increase basis the selected replacement item.
In case there is no response to the replacement request (via app notification), we will make reasonable effort to reach out to notify you to review the suggested replacements; however in case there is no action taken in the allotted 10 minutes or we are not able to reach you, the order will be processed without the replacement with the original item being cancelled. The final amount of the order would accommodate this change and you will be charged only for the items that we ship and deliver.